PETRONAS Lubricants International (PLI) is a global company engaged in the production and sale of lubricants for PETRONAS, an oil company from Malaysia.
Founded in 2008, PETRONAS Lubricants International produces and markets a full range of high-quality automotive and industrial lubricants in over 100 markets around the world.
Headquartered in Kuala Lumpur, PLI has over 30 marketing offices in 28 countries, managed by regional offices in Kuala Lumpur, Beijing, Turin, Belo Horizonte, Chicago and Durban.
PETRONAS Lubricants International is the technical division behind PETRONAS' partnership with the MERCEDES AMG PETRONAS Formula 1 team and is responsible for the design, development and delivery of Fluid Technology Solutions™ - with customized lubricants, fuel and transmission fluids powering the Silver Arrows
A top-10 company, PLI is pursuing an aggressive growth policy to position itself as a leading global lubricant company.
WHY WORK AT PETRONAS?
A DIVERSIFIED AND COOPERATE TEAM:
We place great emphasis on partnerships, open listening and encouraging the sharing of initiatives. Our team consists of diverse employees, experienced with extensive professional achievements, as well as creative, young people. We support harmonious cooperation by sharing knowledge and ideas. We believe that each team member has a unique development potential, which is why we fully support unconventional solutions. At Petronas, we value partnership and mutual respect, which is why we care for an atmosphere that fosters a culture of cooperation and inspires us to achieve common goals.
RESPECTING YOUR FREE TIME:
We care about the balance between work and private life of employees. Working after hours is not practiced, flexible working time allows you to adjust the schedule to individual private and team needs. Employees are also offered the opportunity to work remotely.
COOPERATION WITH THE LARGEST COMPANIES:
We provide the opportunity to establish cooperation, maintain relationships and develop the brand's product expansion with representatives of the largest domestic and foreign companies. The global reach and recognition of the Petronas brand within the Mercedes Formula 1 team contribute to the company's success and stability. Enabling expansion into new markets and ensuring increased growth.
DIVERSITY IN OUR DNA:
We pay attention to the richness of diversity. Our team focuses on diverse clients, diverse teams and people of diverse nationalities. Having the opportunity to collaborate with people from all over the world promotes constant mutual learning and openness to change. Our interdisciplinary team focuses on various directions of development, which contributes to a constant source of inspiration and development.
FRIENDLY WORK ENVIRONMENT:
At Petronas, we used the potential of the historic buildings of the Lubicz Brewery, which allowed us to create a modern and inspiring office, fostering a creative atmosphere and motivating us to achieve the best results. The priority is employee comfort, ensuring ergonomic work stations and access to modern tools and technologies. The spaces are designed to encourage collaboration and the exchange of ideas between different teams. To increase the comfort of people who value physical activity, we have an equipped bathroom and an internal bicycle room. The office also organizes integration and team-building events that allow you to get to know your colleagues better and build lasting relationships.
For employees who perform their duties remotely, we have provided financing to equip their home offices so that the working conditions are comfortable, ergonomic and safe.
WORKING IN A DYNAMIC ENVIRONMENT:
Each year of work in our company provides us with many challenges. An unconventional approach and openness to changes takes employees to the next level of professional advancement. The company's dynamic work environment provides ideal conditions for learning and developing valuable skills that can be used in a variety of projects and industries.
INTERNSHIP AND INTERNSHIP PROGRAMS:
We offer the opportunity to complete internships and internships in our company. We periodically offer paid internships in Customer Service, finance, marketing and other departments. If you are open to gaining practical professional experience in another department - ask, maybe we will find a place.
Such internships will give you the opportunity to develop various skills, evaluate the work environment and establish valuable professional contacts. It is also a chance to receive a permanent job offer after completing the program.
Job Offers
Customer Service Representative with German
JOB DESCRIPTION:
Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered. Proactively maintains an ongoing relationship with key customers, Operations and sales staff. Uses knowledge of customers, product availability, sales territories, in order to provide a key communications link to the customer.
We offer you
- “Safety first” approach
- WFH allowance in line with current company policy
- WFH equipment budget assigned in line with current company policy
- Christmas voucher
- Private medical care
- Private insurance
- MyBenefit cafeteria system
RESPONSIBILITIES: - Records and processes orders and/or inquiries received by mail, telephone and EDI;
- Provides pricing, availability, and schedule information within established guidelines;
- Suggests additional and/or alternative products or services to meet customer needs;
- Checks credit limitation and confirms orders;
- Researches and obtains resolution of a variety of highly complex customer complaints and issues;
- Serves as communication link between customers and the rest of the organization to assure responsiveness;
- Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders;
- Provides guidance and assistance to new or less experienced staff;
- May conduct training for entry-level representatives;
QUALIFICATION: - Degree in Economics, Communication and Social Sciences
- Strong Customer Centric attitude
- At least 3 years of experience in CS and strictly related fields;
- High Knowledge of 2 EU languages English and German
- Experience in Customer Service-related environments sales/marketing background is a plus
- Governing balance between customer experience and lean processes
- Professional grounding combined with superior people skills
- Good operational knowledge of SAP, SFA and CRM tools – additional plus.
Logistic Specialist
Ensure all the logistics operational tasks for the Polish market and for Export Poland. The tasks are including the inbound, outbound, warehouse activities, stock count and replenishment from external suppliers. You will direct, optimize and coordinate full logistical order cycle.
We offer you:
- 12-month work contract (maternity cover).
- By joining us, you'll receive:
- WFH allowance in line with the current company policy - remote work is now more convenient than ever.
- WFH equipment budget allocated in accordance with the current company policy - we provide you with the right tools for the job.
- Employee Psychological Support - we provide psychological support for our team's well-being.
- Young Parent Psychological Support - specialized assistance for young parents to help them balance work and family life.
- Holiday bonus - pleasant surprises during the festive season.
- Christmas bonus.
- Private medical care.
- Private insurance - peace of mind for you and your loved ones.
- myBenefit cafeteria system - benefits that you can tailor to your needs.
- Extensive training package.
Key Accountabilities: - Steering and follow up of inbound goods flows, both bulk (drop shipment) as packed
- Checking of transportation and warehousing invoices with a keen eye on overall costs reduction
- Follow up and coordinate monthly reporting related to logistics activities
- Communicate and control information from finished goods suppliers (internal and external)
- Steering together with S&OP the correct and optimal stock levels
- Updating new SKU’s into SAP in terms of logistics related parameters
- Prepare transport orders and communicate them to the providers
- Coordinate of deliveries based on open orders and product availability
- Follow up on a correct and timely delivery within the On Time Delivery management
- Managing & processing of transportation and warehousing non-conformities
- Keep up-to-date with the transport, warehousing, company and local policies/regulations (including translating them to internal procedures)
- Seeking for continuous logistical improvement based on a profound knowledge of all the relevant business process
- Support and propose automation and simplification of logistical process within the legal possibilities and limitations
- Managing all aspects related to an excise warehouse and coordination together with the customs agency
- The above summary is in no circumstances limiting and is viable for completion, without necessary written notification
Qualification : - Master’s University degree
- SAP and M.Office Excellent Knowledge
- Minimum 2-3 years’ relevant professional experience
- Fluent in Polish & English, any other language is an asset
- Computer skills: SAP, MS-Office (excel, word, etc.)
- Knowledge of road transport mode regulation and legislation
- Knowledge of warehouse activities and management systems