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Admission Process

Refunds

Refund Policy & Procedure


If you're applying for a refund, please read the following instructions carefully to ensure your request is processed correctly.

Who Is Eligible for a Refund?

Refunds are granted to candidates who:

  • Have received an official visa refusal from a Polish Embassy
  • Can provide a scanned document with an official stamp and reason for refusal
  • Informed about the visa refusal before the specified deadline

All other cases will be reviewed individually by our admissions team. Please contact:

  • Dąbrowa Górnicza Campus: zwiecek@wsb.edu.pl
  • Kraków Campus: norzechowska@wsb.edu.pl

How to Apply for a Refund

To submit a refund request, please prepare the following documents:

  • Visa refusal slip from the embassy or a written explanation of why you couldn’t proceed with the visa application
  • Scans of all passport pages to confirm that no visa was issued based on WSBU documents
  • Completed refund forms (available in the attachments section below)
  • Evidence of the originating payment 

All documents must be in English or Polish, clearly legible, and filled out in capital letters to avoid errors in names, bank details, etc. You may also complete the forms electronically.

Once ready, send your refund request and all documents via email to:

  • zwiecek@wsb.edu.pl (Dąbrowa Górnicza Campus)
  • norzechowska@wsb.edu.pl (Kraków Campus) 

Processing Time

Due to international banking regulations, the refund process may take up to 3 months. However, if all documents are correct, most refunds are processed within a few weeks.

Important Conditions

  • The visa refusal decision must be submitted within 14 days of receiving it. Refunds will not be issued after this deadline.
  • Once a refund is approved, the candidate will be removed from the list of potential students, and EU border control will be notified, invalidating the original visa application to WSBU.
  • If you decide to resign from your studies, you must also notify the Dean’s Office by writing to: InternationalDeansOffice@wsb.edu.pl