Game Operations Monitoring Specialist

The Game Operations Monitoring Specialist (NOC Operator) is responsible for monitoring online games and their supporting systems to ensure smooth 24/7 operation. The role involves analyzing logs and metrics, troubleshooting technical issues, coordinating with development teams, and performing patch deployments. It’s a great fit for someone tech-savvy with strong communication skills, especially those interested in the gaming industry and real-time service environments. This is a full-time, on-site position based in Kraków, with a 24/7 shift schedule (12-hour shifts, including nights and weekends).

Wymagania

• Technical support skills with focus on game servers and client crashes
• Knowledge of network technologies and GNU/Linux OS
• Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
• Availability to work in 12 hour shifts, including nights, weekends and holidays (24/7)
• Ability to work full time in our office in Cracow
• Excellent written and verbal communication skills
• Maintaining strict punctuality and quick response
• Familiarity with common IT infrastructure and its practices Will be a plus: 
• Monitoring/Analyst experience (assessments based on data, graphs etc.)
• Technical support experience in an online 24/7 service industry
• Experience working in games industry, particularly multiplayer and MMO games
• Some familiarity with terminology and process for game development, QA and release management

Zakres obowiązków

• Proactively monitor a selection of online games and related systems required for 24/7 service
• Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
• Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
• Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
• Consult, create and maintain process documentation
• Carry out quick patch and build deployments including post deployment smoke testing 
• Prepare accurate and timely reports with updates and summaries on events and issues

Dodatkowe informacje

Benefits:

• Medical Care package
• MyCafeteria system - including Multisport card and more
• Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
• English or Polish language classes
• Sensibly flexible working hours
• Breakfasts, snacks and fruits available during the day, tea and coffee machines Additional benefits: care bonus to cover health, educational and safety needs, corporate parties and team buildings