Crisis management systems have a specific profile. This is directly influenced by a wide range of competences related to ensuring real safety and security and building a sense of security in societies. This system is made up primarily of institutions with respect to which society has certain expectations,. It imposes a special kind of responsibility. Social responsibility of crisis management systems is inscribed in its mission and the main goals of the activities carried out by these systems. Therefore, crisis management systems should be socially responsible, especially in the period of dynamic changes in safety and security sector including implementation of dynamically developed technologies. It is important that social expectations towards institutions forming crisis management systems are systematically growing, covering more and more new areas. It requires the ability to adapt to the constantly changing environmental conditions, contexts the management systems work in and technological development. The obligations of crisis management systems towards the society result mainly from the provisions of law and its mission. In practice, the whole society may be perceived as stakeholders of these systems since each individual is a recipient of this characteristic "service", which is providing acceptable level of security. Thus, appropriate, relevant and well tested evaluation mechanisms are highly important in order to ensure implementation of optimal solutions into practice of crisis management protocols.